Policies & Procedures

At Kyndle, advanced aesthetics and evidence-based wellness come together with care. Our policies are here to make every visit smooth and respectful, honoring your time and keeping your well-being at the center of everything we do.

Our Team

All Kyndle providers are state-licensed medical professionals or certified specialists in their fields, working under the direction of our Medical Director.

Booking Appointments

Appointments can be booked by calling us at 903-204-4143 or through our website. A valid credit card is required to secure all bookings.

Payment Information

We accept Visa, Mastercard, American Express, Discover, cash, and Kyndle gift cards. We do not accept personal checks. If a charge is disputed, booking future appointments may be paused until the dispute is resolved and any outstanding balance is settled.

Gratuity

Gratuity is never expected, but it is always appreciated. The customary range is 15 to 20 percent, and the amount is entirely up to you.

Arrival & Punctuality

We kindly ask that you arrive 15 minutes before your appointment. This gives you time to check in, settle in, and enjoy the full benefit of your treatment.

If you are running late, you have two options:

  • Your treatment time may be shortened, and the full service fee will still apply.

  • You may reschedule for another time, with a $XX rescheduling fee.

Cancellation Policy

We understand that life happens. To respect both our clients and our providers, we ask for at least 24 hours' notice to cancel or reschedule.

  • Cancellations or reschedules with less than 24 hours' notice will incur a $XX fee per service.

  • Same-day reschedules are treated as cancellations and will incur a $XX fee.

  • A no-show, meaning a missed appointment with no notice, will incur a $XX fee charged to the card on file.

  • Appointment reminders are sent by text and/or email 48 hours in advance.

Refunds

  • Treatment packages, series, promotions, and skincare products are non-refundable.

  • All payments for treatments and services already performed are final.

  • Your Beauty Bank balance remains your funds and stays available to redeem if you cancel your membership, as described in your Membership Agreement.

Memberships

  • A six-month minimum commitment is required. Membership fees are non-refundable.

  • Early cancellation will result in a charge for the difference between member and standard service rates.

  • Membership pricing does not include gratuity.

  • Applicable sales tax will be added.

  • Membership Rollover: unused services roll over into the following month.

  • Please refer to your Membership Agreement for complete terms, conditions, rollover benefits, and cancellation details.

Gift Cards

Gift cards may be purchased in the spa or online for treatments, packages, or products, and make a thoughtful gift for anyone who deserves a little more glow. Gift cards are subject to applicable state law.

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